Capricorn Campers COVID-19 Policy Update


Published on 23rd March 2020

Last updated 26/05/20

Based on current Government advice our depots will remain temporarily closed until at least the 15th June. Whilst the latest government advice does not currently give a date that UK campsites are able to reopen, we along with the rest of the industry expect a phased reopening from 4 July 2020.  Until then we can only hire to assist key workers and for essential work-related travel/accommodation e.g. engineers conducting critical safety inspections.   So for now, we must all play our part in making that happen - by following governmental guidance on self-isolation, social distancing and non-essential travel.

New Bookings

Our online booking facility remains available to provide live availability and instant prices to help plan your future road trip and we are accepting provisional bookings for leisure travel from 4th July 2020.  For any new 2020 bookings we will also offer the flexible 18 month postponement option and relaxed cancellation policy to give you peace of mind should your travel dates be interrupted with any future travel restrictions.

Existing Bookings

We are in the process of contacting all customers who have booked to travel with us during the period ending 30th June to discuss your postponement or cancellation options detailed below;

Postponement

You can now amend your holiday date free of charge. If you do not know your future travel dates we can issue you with a credit which will be valid for travel within 18 months of your original holiday start date.  As an example, if you were due to travel 1st May 2020, this credit would expire 1st November 2021. Should you switch from off peak to peak times there will be a rate difference to pay.

Cancellations

During these unprecedented times, we have reviewed and relaxed our cancellation policy as follows:

More than 6 weeks prior to your hire start date

You can postpone your holiday free of charge, if you decide to cancel you will lose your 20% deposit only

6 weeks to 2 weeks prior to your hire start date

You can postpone your holiday free of charge, if you decide to cancel you will receive a 50% refund

2 weeks prior to your hire start

Refund option not available, postponement avaiable if Government travel restrictions remain.

Furthermore, the cancelation administration fee of £45 will be removed during the restricted travel period.

Thank You

We would like to say a massive thank you to all the customers we have so far spoken to for your continued support and understanding during these unprecedented times.  

We are a very flexible business and fortunate enough to operate with very minimal overheads, as with every seasonal “winter” period we can scale back and adjust the business accordingly.  We are financially very well structured for the long-term so rest assured we will be poised ready to go as soon as it is safe for UK leisure travel to resume.