Terms and Conditions


Definitions

‘Capricorn Campers’

means Capricorn Campers of Rose Cottage, The Street, Swanton Abbott, Norwich, NR10 5DU.

‘Customer' ‘Driver’ ‘Hirer’

means the person or persons nominated as the hirer under the heading 'Hires Name / Contact' on the Rental Agreement and any person whose credit card is presented in payment of the customer's charges.

‘Hire Period'

means the period as stated on the Rental Agreement or any agreed variation thereof and any additional period during which the vehicle is in the customer's possession or control.

'Vehicle'

means the vehicle as stated on the Rental Agreement and includes tyres, tools, accessories, the living equipment and any other special equipment, documents related to the Vehicle and any replacement or substitute Vehicle which may be provided by Capricorn Campers.

‘Rental Agreement’

means the document read and signed by the hirer on collection and return of the vehicle. It includes details of ‘Customer’, ‘Vehicle Details’, ‘Rental Period’, ‘Collision Damage Waiver’, ‘Departure Checklist’

'Security Deposit'

means the amount held as security by Capricorn Campers in relation to this hire. Capricorn Campers will refund the security deposit within 7 working days of the date the campervan is returned back to Capricorn Campers. Should any damages exceed the security deposit the customer will be responsible to settle all additional costs over and above the security deposit value.

In the event of any discrepancy between these Terms and Conditions and any other Capricorn Campers literature, the provisions of these Terms and Conditions apply.

1. RESERVATIONS

Booked and paid for in full by hirer at time of booking on www.capricorncampers.com as per Rental Agreement. Payment is only  accepted by credit or debit cards (Visa or MasterCard only).

Vehicles will not be released without full payment being received.

Vehicles will not be released without valid personal identification and funds for deposits being available on collection. The vehicle will not be released until deposit is paid. Capricorn Campers requires site of a full driving licence along with two forms of acceptable proof of current address dated within 60 days prior to start of hire for all named drivers.

A £750 deposit payment (standard excess) is payable by credit card only on collection. This covers insurance excess, security deposit and cleaning deposit:

2. HIRE RATES QUOTED INCLUDE:

  • VAT (20%)
  • Unlimited mileage
  • Fully Comprehensive Insurance for UK license holders for one named driver*
  • Full Breakdown & Roadside Assistance**
  • Flat Screen TV
  • Kitchen and cleaning kit
  • Fire extinguisher and first aid kit (to be replaced if opened)
  • Fresh water hose and electric hook up cable

*Insurance loading. In some cases, Capricorn Campers will incur additional charges if the driver to be insured has a traffic conviction, is using a non-UK driving license or is in an occupation which is deemed high risk. These charges will be passed onto the customer.

**Capricorn Campers will supply full breakdown cover to cover any mechanical faults to the base chassis of the vehicle. Any call out charges necessitated by the customer through operator error, e.g. a flat vehicle battery, wrong or insufficient fuel, keys locked in vehicle etc will be the responsibility of the customer.

3. HIRE PERIOD

‘Hire Period' means the period as stated on the Rental Agreement or any agreed variation thereof and any additional period during which the vehicle is in the customer's possession or control.

Rental is charged on a calendar day basis, Minimum rental is from 4 days to 7 days depending on the season. Capricorn Campers reserves the right to increase the minimum hire period for certain events. Collection is strictly from 9am and return is strictly by 4pm, charges apply for late returns. Out of hours collection and return service is available by prior agreement. Collection and return location is to be agreed at time of booking.

4. CUSTOMER / HIRER / DRIVERS

All drivers must be present at check-in and checkout. No exceptions can be made.

Production of a full, valid standard driver’s license along with two forms of acceptable proof of current address dated within the last 60 days prior to hire date is required from all drivers at the start of hire. An online licence check must be completed with the DVLA prior to hire.  Should the drivers fail to present all correct documentation and identification on collection of the vehicle then Capricorn Campers will be unable to release the vehicle and no refunds can be given.

Capricorn Campers may not be able to get cover for any driver with more than 6 points on the license in the past 3 years. Please contact the office to verify if cover can be arranged.

Drivers are personally liable for all legal penalties (e.g. parking tickets, congestion charges, speeding fines) which are incurred amd must ensure the maximum number of travel passengers and maximum permissible weight of the vehicle is not exceeded during the period of hire. 

Details of the one additional driver (if applicable) must also be provided on collection of the vehicle. Maximum of 2 drivers per rental.

5. INSURANCE

Fully comprehensive insurance is provided by Capricorn Campers to the driver named on the agreement subject to the conditions below;

The Insured Vehicle shall not be let out on hire to or be driven by: -

Hirers under 25 or over 75 years of age unless otherwise agreed by the Insurer.

Hirers aged 25 or over unless a full valid UK/EU driving license has been held for 24 months.

Persons who have been convicted of an offence in connection with the driving of a motor vehicle or motorcycle and/or have had their driving license endorsed or suspended or penalty points imposed. Parking and not more than two seperate three point speeding offences in the past 3 years may be ignored. “Spent” convictions, covered by the Rehabilitation of Offenders Act 1974 may be disregarded.

Persons who have had their license revoked by DVLA due to medical grounds or convictions.

Persons who have had their insurance declined and/or renewal refused and/or special insurance terms imposed as a result of claims experience and/or have had their insurance or cover cancelled by any Motor Insurer.

Persons engaged wholly or partly in professional entertainment or professional sports persons.

Jockeys and persons connected with racing of any sort.

Undergraduates and/or students under 25 years of age.

Persons who, whilst driving, have been involved in more than one accident during the past 3 years.

Foreign Service Personnel other than persons born in the United Kingdom.

Additional insurance charges may apply if the hirer has an occupation that is deemed to be high risk. The Vehicle is insured for damage to the Vehicle and the property of a third party; but does not include any personal insurance for the customer (including death or bodily injury to the driver) or cover any personal possessions. The vehicle insurance is provided by LV Ltd. The hire rate quoted includes a standard excess of £750.00 per incident whilst in the UK and £1,000 whilst in Europe for UK licence holders. An additional excess is applied of £250 for non UK licence holders and for festivals and sports events. In the event of any damage to either the vehicle or third party property, the hirer will be liable for the first excess. The hirer will also be fully liable for all overhead damage*, any damaged deemed as gross negligence and replacement or repair of windows and windscreens or tyre damage.

*Overhead damage is deemed as any damage to any part of the vehicle which occurs above 6 feet (1.83 meters) and or any third party property.

Driving by an unauthorised driver invalidates insurance. It is a criminal offence to drive without insurance in the UK and Ireland punishable by law.

Failure to declare an accident is a criminal offence punishable by law.

The theft of a Capricorn Campers vehicle will not be covered by insurance if the ignition keys are left in or on the vehicle whilst unoccupied and the hirer shall be held fully responsible for a replacement vehicle.

Insurance does not cover or include the hirers’ personal belongings.

No other hire insurance is acceptable for the rental of a Capricorn Campers vehicle.

6. INSURANCE EXTRAS

Additional driver with a UK or non UK license: £25.00 per hire (clean driving license, max 2 drivers)

Points on license: Drivers with between 4 and 6 points incur an additional insurance cost of £5 per day. Convictions with the following codes may not get cover AC, BA, CD, DD, DR, MS, TT, UT and IN. Please check with Capricorn Campers if you wish to insure a driver who has any of these endorsement codes on their license even if you think they have expired.

“Special Cover” Package can be purchased to cover windscreen, wing mirror or tyre damage. See website for current price.

7. COLLISION DAMAGE WAIVER (CDW)

The COLLISION DAMAGE WAIVER (CDW) is an optional insurance charge that reduces the insurance excess. This can be purchased at time of booking online or on collection of your vehicle. License holders from outside the UK and for festivals and sports events have an additional excess of £250, which cannot be reduced and no CDW is available.

Our UK excess reduction costs £10.00 per day will reduce the £750.00 excess per incident for damage caused due to a collision (i.e. reported accident) to either the vehicle or third party property to £375.00. We also offer excess reduction for European use, reducing the excess from £1,000.00 to £500.00 per incident for £15.00 per day. The hirer will however be fully liable for any overhead damage, replacement or repair to windows and windscreen, tyre damage or damage costs caused through gross negligence. Windscreen and tyre replacement insurance is available for £5.00 per day.  Excess applies in respect of each incident and or claim, not each rental. If CDW is taken, it must be for the whole rental. Should the Terms and Conditions not be adhered to, the CDW will be void and the customer will be liable in full for all costs and damages. Please note that the CDW is completely optional and can be decided upon collection of your vehicle. After the hire has commenced, CDW cannot be taken out. Excess reduction cannot be taken by non UK license holders or when the vehicle is attending a festival or sporting event.

8. COLLECTION AND RETURN

Collection and return of the vehicle will be at the agreed location specified at the time of booking as set out in the ‘hire period’ in the rental agreement. Additional fees for pick-up drop off locations and one way relocation fees are stated on the website.

Collection: From 9am to 4pm, please allow 1 hour for the hand-over to complete the documentation and demonstrate your vehicle to you. On site parking is provided for 1 car for the duration of hire (Norwich NR11 6TQ location only).  Cars and any belongings left inside the vehicle are left entirely at the owners risk and Capricorn Campers can not take any responsibility. 

Return: From 9am to 4pm. The vehicle must be returned on the date, and before the time stated, on the rental agreement. There are no refunds for early returns. Vehicles must be returned clean and in the same condition as they left the depot, otherwise a charge will be made for excessive valeting and or upholstery cleaning. In the case of gross negligence Capricorn Campers reserves the right to recover full costs in order to return the vehicle to the state in which it was handed over.

Late return: If you will be late returning, Capricorn Campers must be advised immediately. Failure to advise may result in prosecution for driving whilst uninsured. An additional charge of £25.00 per hour will be payable for all late returns, late return exceeding 2 hours will be charged at one day’s rental cost regardless of the circumstances. The hirer will also be responsible for any direct costs attributable to their late return, e.g. lost hire for the next hirer. Out of hours collection and return service is available by prior agreement.

9. CANCELLATION BY HIRER

• More than 6 weeks prior to hire period: 20% of total hire charge

• 6 weeks to 4 weeks prior to hire period: 50% of total hire charge

• 4 weeks prior to hire period to no show: 100% of total hire charge

Credit card and debit card charges are non refundable. Cancellation administration fee of £45 will be charged.

Customers are advised to check their own travel insurance policy in the event of a cancellation by the hirer.

10. CANCELLATION BY CAPRICORN CAMPERS

Capricorn Campers reserve the right to cancel a reservation before or at the proposed commencement of hire as follows:

Named Driving License is not produced or valid in accordance with stated conditions

Failure to provide funds for deposit payment

Over occupancy of vehicle in accordance with the provision of seatbelts

Address on driving license does not match billing address. Additional proof of id is required

Hirers from outside UK must provide a valid passport and driving license as proof of ID

Due to operational issues affecting rental fleet

No compensation available for additional arrangements booked by hirer (e.g.: flights, event tickets etc.)

Capricorn Campers reserve the right to refuse to hire to any person, without stating cause.

11. RIGHT TO CHANGE OF VEHICLE

Every effort will be made by Capricorn Campers to ensure you receive the campervan type ordered. However, Capricorn Campers reserves the right to change your campervan type in the event of an operational issue. A full refund will be offered if the alternative campervan is not acceptable.

12. SECURITY DEPOSIT

There is a refundable £750.00 Security Deposit (£1,000 for EU travel) payable by credit card or debit card, the amount will be debited from your account immediately. This is fully refundable within seven days of return of the vehicle to the agreed location, on the agreed date and time, in the same condition as it was let out, with the toilet and grey water tank empty, the interior clean including all cooking appliances and the fuel tank along with the LPG gas tank full. 

Capricorn Campers reserves the right to increase the security deposit for licence endorsements and specific events e.g. Major football events and Festivals as determined by the insurers.

This security deposit will be used to fund any loss or damage what so ever to equipment, fixtures, fittings, windows, tyres or negligent damage to the vehicle.

The hirer agrees to pay Capricorn Campers any additional costs over and above the security deposit value should damages exceed the security deposit value.

A cleaning fee of £50 will be charged against the deposit if the vehicle is not returned with the interior in a clean condition or smoking in the vehicle.

An additional fee of £25 will be charged against the deposit if the toilet and waste tank are not emptied prior to the return of the vehicle.

Please note there are no toilet cleaning facilities at any of Capricorn Campers depots so toilets and waste tanks must be cleaned prior to returning the campervan.

13. EUROPEAN TRAVEL

European insurance is mandatory and you will be in breach of these terms and conditions should you take a vehicle into Europe without prior notice.

The following Countries are covered by the European Travel Insurance.

  • Austria
  • Belgium
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Italy
  • Ireland
  • Luxembourg
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Spain
  • Sweden
  • Switzerland

Travel outside of these countries listed above will be in breach of these terms and conditions and you will not be covered by any insurance. Please check your route carefully and ensure it doesn’t go outside these countries.

14. HIREABLE EXTRAS

Other hirable extras available for the duration of hirers’ stay in a Capricorn Camper are listed on our website.  Alternatively, please contact our office for full details.

15. CREDIT AND DEBIT CARD PAYMENTS

We accept Visa and MasterCard debit or credit cards only. Please note that a 1.5% charge may be levied to cover banking fees when a credit card is used to make payment, debit cards incur no fee.

The customer irrevocably authorise Capricorn Campers to complete any documentation and to take any other action to recover from my credit or debit card issuer all amounts due pursuant to this Agreement, including any amounts due in respect to damage to the Vehicle or to property of a third party and all other additional charges as they are incurred (including all parking and traffic infringement penalties, road toll fines, congestion charges, and associated administration costs);

The customer will not dispute liability to Capricorn Campers for any amount due under this agreement and shall indemnify and keep indemnified Capricorn Campers against any loss incurred (including legal costs) by reason of notifying my credit or debit card issuer of such dispute;

16. USE OF THE VEHICLE

During the rental period, the hirer will not and will not allow the Vehicle to be;

a) Driven otherwise than in a cautious, prudent and normal manner;

b) Used in a manner which could cause damage;

c) Driven in a prohibited area

d) Driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that permitted by law;

e) Left with the ignition key in the vehicle while it is unoccupied.

f) Driven by persons:

  • Under the age of 25 years (without prior approval);
  • Who is not authorised by law to drive the Vehicle. Particulars of a proposed licensed driver of the Vehicle are set out under the heading 'Hire’s name/ contact’ on the Rental Agreement.

g) Damaged by submersion in water or contact with Salt Water

h) Used for any illegal purpose for any race, rally or contest

i) Used to tow any vehicle or trailer

j) Used to carry passengers or property for hire or reward

k) Used to carry more persons than is permitted by any relevant authority or detailed in the Vehicle manual or on the Vehicle or specified in this agreement

l) Used to carry volatile liquids, gases, explosives or other corrosive or inflammable material

m) Attending a festival or major sporting event without notifying Capricorn Campers

n) Driven on any road surfaces other than on sealed / bitumen roads or suitable caravan sites.

o) Otherwise used in breach of my obligations under this Agreement.

17. VEHICLE SYSTEMS

Capricorn Campers will carry out a full Pre Checkout Inspection (PCI) on every vehicle before the commencement of hire.

The PCI involves testing every system on board the vehicle to ensure they are operating correctly. In conjunction with this the hirer will be taken on a tour of the vehicle and shown how each system works. Should an onboard system fail during your hire, Capricorn Campers will make every effort to remedy the fault whilst you are away but in some circumstances this may not be possible and Capricorn Campers cannot be held responsible and will not refund any monies should a loss of service be encountered.

No alterations or additions to the Vehicle should be made without the prior written consent of Capricorn Campers.

18. VIOLATION OF TRAFFIC LAWS AND REGULATIONS

Driver(s) are personally liable for all legal penalties and fees pertaining to any traffic violation infringements under the current Road Traffic Legislation applicable in the United Kingdom and Europe.

Capricorn Campers will contact the customer after the rental agreement finishes if any traffic violation infringements are presented to Capricorn Campers for your hire period. The driver(s) will be liable for any penalties and fees pertaining to any traffic violation that has been incurred during their hire period.

Capricorn Campers will notify the driver(s) of any speeding or parking fines and an administration charge of £40 for each infringement incurred throughout the hire period.

 19. BREAKDOWN

24 hour Roadside Assistance is provided under the hire contract. The hirer may instruct repairs to the maximum value of £50. Capricorn Campers must be notified by telephone on 01692 538948 / 07979687275 for repairs in excess of this amount. Reimbursement will be made only on production of valid receipts.No responsibility can be accepted by Capricorn Campers for any loss or damage or expense which occurs as a result of any defect or breakdown unless it is due to a proven reason of the operator’s failure to adequately maintain the motorhome in a fit state and condition

20. ACCIDENT RESPONSIBILITY

a) In the event of any accident, loss or damage arising out of the use of the vehicle, the hirer must notify Capricorn Campers within 24hrs of the happening of the event, ideally immediately the accident occurs.No responsibility can be accepted by Capricorn Campers for any loss or damage or expense which occurs as a result of any accident.

  • Obtain the names and addresses of third parties and any witnesses and report the event to the nearest police station;
  • Complete an accident report form as supplied;
  • Not make any admission of liability to other parties, settlement offer or other offer;
  • Assist Capricorn Campers in handling any claim arising from any event, including providing all relevant information and attending Court to give evidence.

b) The excess or other amount due in respect of any damage arising from an accident, loss or damage is payable at the time of reporting the event and not at the completion of the rental period.

c) The hirer is liable for any costs relating to the delivery of a change over vehicle as a result of an accident regardless of which party is at fault.

d) No security deposit or insurance excess will be refunded until claim is settled.

21. CONDITIONS OF HIRE

The rental agreement is the sole contract for hiring the vehicle between Capricorn Campers and the hirer(s), driver(s) and/or passenger(s)

Capricorn Campers takes no responsibility for any delay, loss, damage or injury that a hirer might experience no matter how it is caused or by whom.

These conditions cannot be varied or altered or waived by any employee or representative of Capricorn Campers or by anyone providing services or facilities.

Capricorn Campers cannot be bound by any representative or statement unless it is confirmed in writing by Capricorn Campers’ management.

22. COMPLAINTS

Capricorn Campers are contactable on 0044 (0) 1692 538948 throughout the rental period. All faults, damage or complaints must be reported immediately on this number or at the latest on return of the vehicle. In the event that a complaint is not satisfactorily resolved upon return, the hirer must inform Capricorn Campers in writing within 14 working days.

23. PRIVACY

The hirer acknowledges and agrees to be bound by our privacy policy. See website for details.

24. DATA PROTECTION ACT

The information that you have provided to Capricorn Campers will be used to fulfill this contract placed with us. We will not pass this information onto any other organisation outside Capricorn Campers other than to our insurer.